COMPANY POLICIES

Clients are required to create an account to manage their appointments online. Now that you have an account, it will make it quick and easy for you to make future transactions with us, see your info and history when you're logged in, and also let us give you access to special private pages on our site. Rescheduling policies are strictly enforced.

Please note that all scheduling fees are non-refundable. Our policies are strictly enforced for the benefit of all our clients.
 

Failure to follow pre-care instructions will result in cancellation and a forfeited scheduling fee. 

  Guest (Rules & Guidelines) 

Guests, children, or animals are not permitted in the procedure room. Note: Ensuring that only the client and SMP Practitioner are the only ones present at any given time helps maintain privacy and create a more focused atmosphere for the service being provided. Additionally, prohibiting guests, children, or animals in the procedure room aids in maintaining a professional environment, ensuring 'safety', and meeting 'cleanliness standards', thereby 'minimizing liability'. 

Violation of these rules may result in consequences such as cancellation and forfeiture of the scheduling fee, helping to enforce compliance and respect for the guidelines. 

 Clients must manage and reschedule their appointments online at least 48 hours before their appointment. Same-day rescheduling is considered a cancellation. Only one rescheduling is allowed per scheduling fee.

  Tardiness or no-shows are not acceptable and will result in cancellation and a forfeited scheduling fee. Late arrivals disrupt the schedule for other appointments throughout the day.  

 Thank you for your understanding.

SMP San Diego Team